Support Cost per Ticket
Work out what each support ticket actually costs you.
COST PER TICKET
$20.00
per support ticket
Cost per ticket = total support cost ÷ tickets. Include salaries, tools, and overhead — not just headcount.
What is Support Cost per Ticket?
Cost per ticket is your total support spend divided by the number of tickets handled. It's the base unit for understanding — and improving — support economics.
Cost per ticket = total support cost ÷ number of tickets
How to read your result
- Include salaries, tools, and overhead, not just headcount.
- Lowering cost per ticket often means better self-service and deflection.
- Compare it to the revenue per customer you're supporting.
- Track the trend as you scale support.
Frequently asked questions
What should support cost include?
All costs of running support over a period — agent salaries, tooling, and allocated overhead — divided by the tickets handled in that period.